Support Center
Need help? Browse common questions or contact our support team.
FAQ
How do I change the E-Key image?+
Use the UOON App to choose an image, photo, or preset screen, then sync it to the device.
Will the E-Ink screen burn in?+
UOON E-Ink products use electronic ink technology and support partial refresh. Normal use should not create traditional screen burn-in. A full refresh once or twice a week is recommended.
Do the earphones support wireless charging?+
The U-Pods charging case supports Qi wireless charging. The U-Air charging case also supports wireless charging.
How does NFC work on E-Badge?+
Configure your digital card in the App, then tap a phone that supports NFC to share it. It works with iOS and Android.
What is the after-sales policy?+
UOON supports 7-day worry-free returns and a one-year official warranty for core hardware. Contact support for details.
Which languages do the products support?+
The App and firmware prioritize Chinese and English first, with more languages added through updates.
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