Support Center
Find your next step for product setup, Bluetooth connection and orders.
Common questions
How do I update an E-Ink image?
Choose an image or template in the companion app, connect using Bluetooth, then transfer the image. Available features depend on the model and app version.
What is needed for Bluetooth connection?
Enable phone Bluetooth and grant the app its required Bluetooth or nearby-device permissions. Keep your phone close, follow the model instructions to enable connection, then connect in the app.
What if connection or transfer fails?
Check device power, phone Bluetooth and app permissions, then reconnect following the product instructions. If the issue continues, send support the model, phone OS, app version and error message.
Is a scheduled full refresh required?
Follow the instructions and app prompts for your model. Refresh behavior differs by screen and firmware; there is no universal weekly refresh schedule.
How do I check charging compatibility?
Check the product details, packaging and instructions for your exact model. Do not assume wireless charging, connector or power compatibility from another model.
How do I track an order or request support?
Sign in to the member center to view order details and status. Returns, warranty and delivery conditions depend on the applicable purchase terms and actual order.
Did not find the answer?
Include the model, issue description and relevant screenshots. For order questions, include your order number, not passwords or payment details.